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Remember that famous hot cup of coffee?





Remember that famous hot cup of coffee?
In Search of Quality addresses key questions about quality — everywhere. Quality affects everything in our lives: accounting, standardization, production, product development, internet, media, government, non-governmental organizations and trade — the list goes on and on. Quality is everywhere and affects everyone on this planet.

Quality was a concern even in the days of Aristotle and John Locke, but especially in today's competitive world, nobody can afford to ignore this important area. You'll learn things like:

  • Why airplane windows are round
  • Which was the most expensive cup of coffee in history?
  • How regulations affect small businesses
  • How quality control has changed everything

Many people fear the consequences of quality measures and have difficulties understanding this truly unique business — a business that is not appreciated by everyone.

In exploring the history of quality, this book provides fascinating knowledge about the major developments of quality and its business. And . . . it shows that quality is anything but boring, by highlighting some of the quality challenges people and organizations faced over the years. Those challenges were often reported in the media as quality scandals, but after the media lost interest, were often quickly forgotten. However, they do have a common core that connects technologies, people, organization and scandals.

This book explores that connection in fascinating detail.


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