An excellent teacher and gifted communicator, Elliston presents the concept that difficult people don't know they are difficult. Not only was this an eye opener for me, but a heart and mind opener as well. I found the self-guided exercises, examples, and recommendations for my difficult-people-interactions to be powerful and effective - so much so that I'm buying copies for every office in our organization.
~Kim Brown, Counselor, Faster EFT Practioner
The funny thing is that Sarah Elliston never realized she was "a difficult person," --someone who harangued people until she got her way, threw snip fits and temper tantrums, talked over her bosses and pointed out what she thought were their misconceptions. In her family, where she felt bullied, the only way she knew how to get someone's attention and approval was to voice her opinion--and loudly! Without standing her ground, how could she do what she thought was best for herself and everyone else around her. She wasn't intentionally mean-spirited. She was just trying to do what she thought was RIGHT!
Until a kind, but firm, boss woke her up! With great compassion, and strength, her boss pointed out that her actions had consequences. That in being "difficult," she was not only disrupting the office camaraderie and production, but impeding her own professional advancement.
That's the beginning of Sarah's transformation-- when she started on the journey to leave behind the difficult person, and become the woman who teaches others how to deal with difficult people. Sarah "Sam" Elliston is now bringing forth her vital manual on how to awaken the challenging personality, and change both the relationship and the environment with her new book Dealing with Difficult People; Lessons Learned from a Difficult Person. Today, Elliston is a highly successful workshop leader and trainer, who offers wisdom learned the hard way--and through rigorous study and certification in many areas of professional training that aid her in her work -- Values Realization, Parent Effectiveness Training and Reality Therapy. She is a faculty member of the William Glasser Institute. Glasser is an internationally recognized psychiatrist and developer of Reality Therapy, a method of psychotherapy that teaches people they have a choice in how they choose to behave.